Our company is based on the belief that our customers' needs are of the utmost importance. Our entire team is committed to meeting those needs. As a result, a high percentage of our business is from repeat customers and referrals. With over 150 licensed private hire vehicles , we are one of the largest cab companies in Devon. All of our drivers are also fully l icensed and CRB checked to ensure a quality service. Our state of the art, fully computerised booking and dispatch system tracks all our vehicles by satellite ensuring that your car is dispatched quickly and efficiently , ensuring a premium service. We also offer our customers a free of charge callback service which rings the customer telling them that the cab has arrived.
Tower Cabs Plymouth provides travel services in and around City/Town Centre,Plymouth. Their serivces include Cabs, Minicabs, Taxis/Radio Cars and Airport transfers, Chauffeur Service & Executive Car Hire etc. to mention a few.
Address: 138 North Road East, City/Town Centre, Plymouth, PL46AQ
Absolutely appalled by the way we were treated by TOWER CABS taxi company, if i could rate less than one star I would give 0. On saturday august 11th me and my partner booked a taxi at around 5pm to collect us from an event and were told it would be ready for us at 11pm. At 11:07 we got a text saying the cab had been dispatched and would be with us shortly. We were told by the company to wait at the white gate, which was a 10 minute walk from the event, we waited for over half an hour in torrential rain as there was no shelter where we were told to wait, we didn't want to walk all the way back into the event as then we would miss our taxi home. After over half an hour of waiting and trying to contact the company (with no answer) the taxi finally arrived, only for him to refuse to let us in the taxi because we were too wet(because of how long we were made to wait) saying we would have to pay for his car to be valeted (because of how wet we were, even though it was just rain water no mud or dirt) also rudely saying how it wasn't his problem saying as he'd only been put on this job 5 minutes ago even though we'd received a text stating otherwise. He then proceeded to keep us locked out of the taxi for a further 10 minutes while he rang his controller to ask if he even had to pick us up. Even though we offered to take off our coats n shoes and put them in the boot of the car , then without even letting us know what was going on he abruptly did up the windows and drove off, splashing us with muddy puddles as he turned his car around and drove off, leaving us to walk home from a unlit country lane in Plympton to the city centre via flooded roads in torrential rain, this left us soaked through to the skin, our shoes were filled with water and our phones stopped working. We tried to make contact with Tower Cabs, we got no response, no apology and no way to get home safely. Thank god I was with my partner otherwise I dread to think what could have happened to me on the way home at that time of night. If they had rang and told us they couldn't of made the trip then we could of got the last bus, but instead we were made to wait as the assured us that we would be collected when we did manage to get through to the controller, we appreciate it was a busy night but this is just not acceptable for any transportation business especially in that kind of weather anyone who the taxi picked up that night would have been wet from the sheer amount of rain. Do not even give this company the time of day.
SO disappointed with Tower cabs tonight. Booked via the app as we had dogs (told to do so via previous taxi driver) and taxi driver didn't show up. Rude staff when phoned up to query where taxi was.
Awful service. Taxi didn't turn up at booked time and staff were rude when we pointed this out.
Just wanted to say my mum and myself had a really nice and friendly taxi driver tonight (28/6/18) As soon as you got into her taxi she made you feel relaxed and the journey didnt feel like a chore. I am a very proud man and can be very shy at times but this young ladies excellent manner made me chat alot to her and even have some good friendly banter with her. She drives a black Ford Mondeo. Reg No........ ND 61 YOR. Thankyou
We order a taxi every money and Friday to do the nursery run, we normally ring around 8am and book for 8:45am. Well maybe we should just book it for half 8 because it’s late every single time.